For the past 3 years, we have run a comprehensive lifeguard survey to understand overall satisfaction, their likelihood to recommend friends and family and identify areas of improvement.

As you can see from our results, while we didn’t see consistent improvement from 2009, we still have a very high score amongst our lifeguards across the country. Because our lifeguard’s feedback is more than just a score out of 10, we are able to read their responses and proactively change our structure and procedures based on their experiences and advice. It’s our goal to continuously provide a great employer experience year after year. We believe that our continued effort, dedication and perseverance to make lifeguarding at American Pool a rewarding experience will allows us experience positive momentum for years to come.

Why did you work for us?

This is an excerpt from our lifeguard survey in 2010 that shows the primary reason for selection American Pool.

Promoter Program Lifeguard Survey

American Pool Enterprises Inc. (“APEI”) is the leader in the swimming pool management industry and continues to set the bar in terms of client satisfaction. We are a company of deeply held values in which the experience of our client is essential to our business. Our responsibility as we cross the threshold of their property is to be of service; to bring the experience and the expertise as the leader in the industry to each individual we reach, and to make a difference in their overall swimming pool experience.

The Net Promoter calculation is a tougher standard as it identifies customers who actively promote the APEI brand.

To learn more about the Net Promoter Score, please check out the webpage www.netpromoter.com.